Help & Support

Billing related
What is your refund policy?
There is a 30 day free trial which does not require any credit card. So please try it before buying. We also offer a 30 day no questions asked money back guarantee on all purchases.

How can I cancel my account?
You can cancel your account using the "Cancel account" button inside the billing tab in your member's area in 1 click!

Will I lose my uploads if I cancel my membership?
No you will never lose any uploads because it is your data and you own it.

General questions
How many files can I upload each month?
There are no restrictions on the uploads, image processing, domains, etc. You are free to upload as many files as you want.

What is the maximum file size?
Maximum file size of an upload can be up to 500MB. Let us know if you need more.

Does it work with mobile devices?
Yes our responsive design works on all devices and OSes.

What kind of files are supported?
All file types are supported including images, videos, pdfs, docs, ppts, zips, etc.

Where will my uploads be stored?
Your uploads will be stored in your Amazon S3 bucket or DigitalOcean (DO) Spaces account.

How secure is the uploaded data?
All data is sent to Amazon S3 or DO spaces via SSL only. We never share your data with any third party. Once stored, only you control access to this data.

How to install code?
There are many ways to install the code on your website:
  • Paste the code as-is before </body> tag. See example
  • Embed the uploader window inside your webpage. See example
  • Use it inside your javascript application with jQuery. See example

Why do you need my Amazon S3 key or DigitalOcean spaces key?
Your uploads are saved in your Amazon S3 bucket or your DigitalOcean spaces account. The uploader will directly save all downloads using your AWS S3 key or DigitalOcean spaces key. You will need to signup for Amazon web services to obtain a S3 key or a DigitalOcean account to generate a DigitalOcean spaces key.

Is there any risk in sharing my Amazon S3 key or DigitalOcean spaces key?
The API keys are created with the purpose of sharing with third-party only. They allow you to securely give permission to a resource (like S3) without sharing your username or password. Your S3 key cannot be used to do anything besides reading and writing to your S3 bucket. Amazon even allows you to restrict your API key to work with a single bucket only.

Is it possible to use a CDN with Uploader window?
Yes, of course! You can use any CDN like Amazon Cloudfront. When creating your API key, click "Advanced settings" and enter your CDN's base url. Then setup your CDN to proxy all upload requests. That's it!

If you run the demo on our homepage that is exactly how we're doing it too!